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Job Description

The Community Admin is responsible for supporting daily community operations, building positive relationships with residents, and creating a welcoming, engaging, and well-organized living environment. This role focuses on community engagement, resident communication, event coordination, and administrative support to ensure a positive experience for all community members.

Responsibilities

Requirements

Manage daily community activities and provide administrative support to community operations.
Welcome new residents and assist with community onboarding and orientation.
Respond to resident inquiries, requests, concerns, and feedback professionally and promptly.
Build and maintain positive relationships with residents to promote a friendly and supportive community.
Plan, organize, and coordinate community events, workshops, and engagement activities.
Manage community communication channels, including Telegram, Facebook groups, and other platforms.
Share important announcements, community updates, and event information with residents.
Monitor community engagement and encourage residents to participate in activities.
Maintain accurate resident records, community activity reports, and other administrative documents.
Coordinate with the Housing Admin and management team to address resident concerns and improve living experiences.
Ensure residents understand and follow community guidelines, policies, and regulations.
Collect resident feedback and suggest improvements to community services and activities.
Assist with preparing event materials, attendance records, schedules, and activity reports.
Perform other community-related and administrative duties as assigned by management.

High school diploma or Bachelor's degree in Business Administration, Management, Communications, Hospitality, or a related field.
Previous experience in community management, administration, customer service, or a related field is preferred.
Good communication and interpersonal skills, with a friendly and approachable personality.
Strong organizational, multitasking, and time-management skills.
Basic computer skills, including Microsoft Word, Excel, Google Workspace, and email.
Familiarity with social media and communication platforms such as Facebook, Telegram, and other online communities.
Ability to organize and coordinate community events and activities.
Strong problem-solving skills and the ability to handle resident concerns professionally.
Good command of Khmer; basic English communication skills are preferred.
Responsible, proactive, patient, and detail-oriented.
Ability to work independently and collaboratively with different teams.
Willingness to participate in community events or activities outside regular working hours when required.